How to Handle Customer Service Challenges

No matter how great your customer service is, there will always be challenging situations that arise. It’s just a part of running any kind of business. You need to be prepared so that you know how to deal with these situations before they occur. They should never be dealt with on-the-fly. Challenging situations could involve […]

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Why Customer Service Can Make or Break Your Business

Few companies realize the importance of customer service. It can literally make or break your business. Even if you offer the best products at the lowest price, your unresponsive or incompetent handling of customers can ruin you. Here are a few of the reasons excellent customer service is critical to your business success. Your Current […]

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10 Email Etiquette Tips

It is important that whether for business or personal use that you follow the basics of email etiquette.  Follow these simple email etiquette rules to create effective emails: Start Your Message with a Greeting Much like a face-to-face conversation, email messages should start with a proper greeting. Send to Appropriate Recipients Email messages are often […]

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When Words Collide – Communicating in a Conflict

No matter how open your lines of communication are, it’s inevitable that communication will sometimes go wrong. It may seem absolutely impossible to reach the other party, as if everything you say is misunderstood and twisted around to be an attack (or vice versa). There are ground rules to communicating in a conflict and, if […]

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Know Your Customers

Whether you have an online store or an offline brick and mortar shop, pay attention to who is visiting and know as much about them as possible. If you’re offline, watch your customers shop, talk to them and get to know them as well as possible. For an online store, pay attention to your metrics […]

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March 22, 2014