Public Speaking – the Painless Way

Everyone has to give live presentations at some point in their career. For most, it’s a painful experience. But, if you can pull off a good live presentation, this is a skill that can bring you many benefits. Good public speakers are good because they prepare and practice. It’s not something you’re necessarily born with, […]

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November 10, 2017

Tips on Being Interviewed

At some point in your professional life, you may find yourself being interviewed. It’s a wonderful opportunity that puffs up your ego. Finally, someone wants to know what you think! But if you’ve never been interviewed before, you may not realize there’s a bit of preparation involved. You may also find yourself nervous when the […]

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Business Networking Etiquette

There’s more to networking than shaking hands and exchanging business cards. Done right, networking helps you forge long-lasting and profitable business relationships. Here are some useful tips: Have a plan. Make a commitment to yourself to connect with a specific number of people. Three to five people is realistic. Make sure the contacts are “new” […]

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July 15, 2017

Leadership Myths

Leadership is probably one of the most talked about business concepts, but the least understood. Leadership is about getting things done and helping people reach their potential. Some organizations do a poor job helping people reach their potential. One reason for this is old-fashioned leadership techniques or “leadership mythology.” A myth is something that is […]

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January 9, 2017

13 Tips to Ensure Effective Meetings

  Most of us at some point have attended a meeting that drones on and on; the meeting where everyone sits fiddling with his or her smart phone; the meeting that Darren hijacks; or the meeting where almost everyone in the room is wondering the same thing: Why am I here? Meetings fill an increasing […]

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Listening – The Most Important Communication Skill

Listening is, without a doubt, the most important business skill you should master. It’s crucial to success in any situation, whether it be a group meeting, an interview, giving or receiving feedback, or handling customer complaints. You must understand fully what the other party says, the way it’s said, the motivation behind it, and the […]

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Why Customer Service Can Make or Break Your Business

Few companies realize the importance of customer service. It can literally make or break your business. Even if you offer the best products at the lowest price, your unresponsive or incompetent handling of customers can ruin you. Here are a few of the reasons excellent customer service is critical to your business success. Your Current […]

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How to Create Email Content that Engages

You always hear marketers saying that the best email newsletter content is content that engages the audience. What exactly does this term ‘engage’ mean? It essentially means that your readers do more than simply read your content. When content engages, it gets the reader involved and urges them to take some kind of action. That’s […]

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October 18, 2014

When Words Collide – Communicating in a Conflict

No matter how open your lines of communication are, it’s inevitable that communication will sometimes go wrong. It may seem absolutely impossible to reach the other party, as if everything you say is misunderstood and twisted around to be an attack (or vice versa). There are ground rules to communicating in a conflict and, if […]

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20 Tips for New Line Managers

1. Communicate openly, clearly and consistently with your people, your peers and your own manager. 2. Encourage and practice frequent 2-way communication taking care to be a good listener and show that you value the opinions of your people 3. Set a good example and be a great role model 4. Ask people for their […]

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September 10, 2014

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What is a Business Plan and Why Do You Need One?

When most people think of writing a business plan, they envision a long, extensively detailed document with masses of data and financial forecasts. While that may be the requirement for people seeking outside funding, a business plan doesn’t have to be that complicated to be effective. It provides the blueprint for how you intend to […]

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Why Email Marketers Use Scarcity to Sell

Offers in email marketing often have a due date. They say that this offer is only good until a certain date, so act now. But if the offer is for a service or digital product, why is there scarcity? Can’t an unlimited number of digital files be downloaded? There are two reasons why we use […]

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January 14, 2014