5 Tips for Delivering World-Class Customer Service

World-class customer service isn’t as challenging as people think, but many companies don’t understand how greatly it affects their profits. To make delivering customer service easier, here are 5 tips for ensuring your company is top of the class when it comes to serving your customers. Plan in Advance Don’t wait until you have a […]

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August 8, 2017

Mind Map Fundamentals

Mind maps are an incredibly powerful tool you can use to help organize your thoughts into a single view. You can use mind maps to come up with outlines for things like: * Products * Books * Courses * Presentation * Business Systems and more! This presentation will walk you though the fundamentals of mind […]

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November 24, 2013

Good Telephone Procedures

The telephone plays an important part in creating the correct impression of the company. Therefore, it is important that anyone who answers the telephone projects a professional image. Answering the Telephone Here are some suggested guidelines to ensure the best possible use of the phone. Aim to answer the call within four rings Greet with […]

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October 25, 2013

Setting up Your email List

Starting an email list  really is not as difficult as you think. It’s just a matter of following a number of simple steps. Step One – Define your purpose and your long-term strategy. Once you have a list of subscribers, what will you do with it? Step Two – Define your target market. Who can use what […]

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August 17, 2013