Express yourself more clearly, openly and confidently in your personal and professional relationships. This course is intended for anyone that needs to develop their assertiveness skills and improve communication with others.

Being assertive means being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour.

By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.

This session will provide guidance on how to become more assertive and build self-confidence. This will help delegates achieve greater work effectiveness and productivity, whilst putting them in control of their daily activities and making them more able to overcome stressful work and life situations.

/// Course Content

What is Assertiveness? - A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants.

My Assertiveness Goals - A chance for delegates to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness.

How Assertiveness Works - A look at human reactions and the reasoning behind them culminating in an activity that looks at the participants own observations in relation to assertive behaviour.

My Assertive Rights - A review of the rights we have as individuals followed by a commitment to the rights by the participants.

Taking a Positive Approach - Looking at key methodology, including:

Giving and Receiving Compliments - A review of typical responses to compliments and their negative consequences, followed by an opportunity to develop new, positive responses.

Improving Self-Esteem - An in-depth review of each individuals positive aspects.

New Challenges - A set of challenges to take participants out of their comfort-zone and into the realm of possibilities.

Effective Communication - A look at what makes effective communication with some modelling of behaviours.

Approaching Assertiveness - A look at the four cornerstones of being assertive with a chance to practice these behaviours.

The Words You Use - Understanding the key areas of effective communication. Covering the areas of; Disclosing Your Feelings, Being Clear, Being Persistent, Empathising and Working Towards a Wise Outcome.

Preparing to Be Assertive - A chance to understand and practice a set process of 'scripting' in order to develop an effective and natural approach to assertive interactions.

Assertive Review - An activity that solidifies the reasoning behind wanting to become assertive, whilst demonstrating that it is not an unachievable outcome.

/// Objectives

By the end of the training course delegates will be able to:

Explain what assertiveness is and what it means for us and those around us

Appreciate that everyone has rights as an individual and that you can stand by those rights

Take a positive approach in communicating more effectively

Improve their self-esteem

Appreciate which words to use to get the most out of interactions with others

Follow a set process for approaching situations in an assertive manner

D.F. - P.U.S.U.

"A very useful course. It has given me tools and ideas to take into my workplace.".

R.D. - WEMBURY BAY RIDING SCHOOL

"The course has really helped me to think about how I can be confident in my workplace and motivate my colleagues using different words, body language and planning. I feel inspired and more confident".